Privacy policy

Privacy Policy for myFloorDetail

Last updated: June 23, 2025

myFloorDetail (“we,” “us,” or “our”) operates this online store and website, including all related features, tools, content, products, and services (collectively, the “Services”), to provide you, our customer, with a seamless shopping experience. Our store is powered by Shopify, which enables us to offer and manage the Services effectively.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services, make a purchase, or otherwise interact with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs in matters related to the collection, processing, and sharing of your personal data.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information – Name, email address, phone number, billing and shipping addresses.

  • Payment Information – Credit/debit card details, payment confirmation, and transaction data.

  • Account Information – Username, password, preferences, and saved items.

  • Order History – Products viewed, purchased, returned, or wishlisted.

  • Device Information – IP address, browser type, and device identifiers.

  • Usage Data – Interactions with our website and Services.

  • Communications – Any correspondence you send to us, such as inquiries or support requests.

2. How We Collect It

We collect personal information:

  • Directly from you when you use our Services or communicate with us;

  • Automatically via cookies and tracking tools;

  • From Shopify and other service providers (e.g. payments, delivery, analytics);

  • From marketing partners and third-party platforms.

3. How We Use Your Information

We use your personal data to:

  • Process orders, payments, returns, and customer support;

  • Customize and improve your experience on our site;

  • Send marketing and promotional messages (you can opt out anytime);

  • Ensure security and prevent fraud;

  • Comply with legal obligations and respond to lawful requests.

4. Sharing Your Information

We may share your information with:

  • Shopify (our e-commerce platform provider);

  • Fulfillment and shipping partners;

  • Marketing and analytics service providers;

  • Legal authorities (when required by law);

  • In the event of a business transfer or sale.

Shopify may use and process data independently to improve its services. For details, review the Shopify Consumer Privacy Policy.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data;

  • Withdraw consent (where applicable);

  • Object to certain types of processing;

  • Request data portability.

To exercise any of these rights, email us at: info@myfloordetail.com

6. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect data from minors. If you believe your child has shared information with us, please contact us to have it deleted.

7. Security & Retention

We apply appropriate security measures but cannot guarantee absolute security. We retain your data only as long as necessary for the purposes stated, or as required by law.

8. International Transfers

Your data may be processed outside your country, including in countries that may not offer the same level of protection. We apply adequate safeguards such as Standard Contractual Clauses where required.

9. Third-Party Links

Our site may contain links to other websites. We are not responsible for their content, policies, or data handling practices.

10. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised "Last Updated" date.

11. Contact

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us at:

myFloorDetail
Email: info@myfloordetail.com
Address: Bulevard "Bulgaria" 101, Kardzhali 6600, Bulgaria